Your privacy matters to us. This Privacy Policy explains how 21merryph collects, uses, stores, and protects your personal information when you use our platform and services.
Summary: 21merryph collects personal data necessary to operate a licensed online gaming platform in the Philippines. We do not sell your personal data to third parties. We use industry-standard security measures to protect your information. You have the right to access, correct, and request deletion of your data at any time.
This Privacy Policy ("Policy") describes how 21merryph ("we," "us," "our," or "the Platform") collects, processes, stores, and protects personal information relating to individuals ("you," "your," or "Player") who access or use the 21merryph website, mobile platform, and associated services (collectively, the "Services").
This Policy applies to all personal data processed by 21merryph in connection with the provision of its Services, including data collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications.
By registering an account or using the 21merryph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the 21merryph Services.
21merryph is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations, as well as other applicable data protection laws.
21merryph collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Registration & KYC verification |
| Contact Data | Email address, Philippine mobile number, residential address | Registration & account updates |
| Financial Data | GCash number, bank account details (BPI, BDO, Metrobank), PayMaya account, transaction history | Deposits & withdrawals |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | During gameplay |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatically on platform access |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support interactions |
We may also collect data from third-party sources, including identity verification providers, fraud prevention services, and payment processors, to supplement the information you provide directly.
21merryph uses your personal data for the following purposes:
(a) Account Management: To create, maintain, and manage your 21merryph account, including verifying your identity and age (21+ requirement), processing your registration, and enabling you to access the platform's features.
(b) Service Delivery: To provide the gaming services you request, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and ensure the proper functioning of the 21merryph platform.
(c) Legal & Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and reporting requirements to relevant regulatory authorities including PAGCOR.
(d) Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities that could harm you or 21merryph.
(e) Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits, self-exclusion, and cooling-off periods.
(f) Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support team operating on Philippine Standard Time.
(g) Marketing Communications: To send you promotional offers, bonus notifications, and updates about 21merryph services, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
(h) Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 21merryph platform.
Under the Data Privacy Act of 2012 and applicable data protection principles, 21merryph processes your personal data on the following legal bases:
Contractual Necessity: Processing is necessary to perform the contract between you and 21merryph — specifically, to provide the gaming services you have registered for, process financial transactions, and manage your account.
Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML/KYC obligations, tax reporting requirements, and directives from PAGCOR and other regulatory bodies.
Legitimate Interests: Processing is necessary for 21merryph's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, provided these interests are not overridden by your rights and interests.
Consent: For certain processing activities, such as marketing communications and the use of non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
21merryph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
Identity Verification Providers: Third-party KYC and age verification services used to confirm your identity and ensure compliance with the 21+ age requirement and AML regulations.
Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulatory directive.
Technology & Service Providers: Cloud hosting providers, cybersecurity firms, analytics platforms, and customer support software providers who process data on our behalf under strict data processing agreements.
Legal & Professional Advisors: Lawyers, auditors, and other professional advisors where necessary for legal proceedings, compliance reviews, or corporate transactions.
Important: All third parties with whom 21merryph shares personal data are required to maintain appropriate technical and organizational security measures and to process data only in accordance with our instructions and applicable law.
21merryph uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:
Essential Cookies: Strictly necessary for the operation of the 21merryph platform, including session management, security features, and load balancing. These cannot be disabled without affecting platform functionality.
Analytics Cookies: Used to collect aggregated, anonymized data about how players interact with the 21merryph platform, helping us identify areas for improvement. This data does not identify you personally.
Preference Cookies: Used to remember your settings and preferences, such as language selection and display options, to provide a more personalized experience.
Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 21merryph platform. For more information on managing cookies, refer to your browser's help documentation.
21merryph retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.
Account data and gaming records are retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and PAGCOR requirements. Financial transaction records may be retained for longer periods where required by applicable tax or financial regulations.
Where personal data is no longer required for any lawful purpose, 21merryph will securely delete or anonymize it in accordance with our data retention schedule and applicable law.
21merryph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
Encryption: All data transmitted between your device and the 21merryph platform is protected using SSL/TLS encryption. Sensitive data at rest, including financial information and identity documents, is encrypted using industry-standard algorithms.
Access Controls: Access to personal data is restricted to authorized 21merryph personnel and service providers who require it to perform their duties. All staff with access to personal data are subject to confidentiality obligations.
Fraud Monitoring: 21merryph employs automated fraud detection systems that continuously monitor transactions and account activity for suspicious patterns.
Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, 21merryph will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.
While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorized access.
Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by 21merryph:
Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Privacy Policy.
Right of Access: You may request a copy of the personal data 21merryph holds about you, along with information about how it is being processed.
Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain account information directly through your 21merryph account settings.
Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our demonstrating compelling legitimate grounds.
Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.
Strict 21+ Policy: The 21merryph platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
Age verification is conducted as part of the KYC process for all 21merryph accounts. If you believe a minor has registered on the platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.
21merryph primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, 21merryph ensures that such transfers are carried out in compliance with the Data Privacy Act of 2012 and its implementing rules, including the use of appropriate safeguards such as contractual clauses that provide equivalent data protection standards.
By using the 21merryph platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where our service providers operate, subject to the safeguards described above.
21merryph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.
The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the 21merryph platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 21merryph, please contact our Data Protection Officer:
Data Protection Officer — 21merryph
Email: [email protected]
Operating Hours: 24 hours a day, 7 days a week (Philippine Standard Time, UTC+8)
Headquarters: Makati City, Metro Manila, Philippines
We are committed to resolving all data privacy concerns promptly and transparently. If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines.
Every connection to 21merryph is protected by SSL/TLS encryption. Your personal data and financial transactions are secured end-to-end, keeping your information safe from interception.
21merryph never sells, rents, or trades your personal data to third parties for marketing purposes. Your information is used solely to operate and improve our platform and comply with Philippine law.
Our data practices are fully aligned with Republic Act No. 10173 — the Data Privacy Act of 2012. 21merryph maintains a registered Data Protection Officer and follows NPC guidelines.
Access, correct, or request deletion of your data at any time. 21merryph responds to all verified data privacy requests within 30 days, in line with your rights under Philippine law.
GCash, PayMaya, BPI, BDO, and Metrobank transactions are processed through verified, regulated payment channels. Your financial data is never stored in plain text on our servers.
Unsubscribe from 21merryph marketing communications at any time with a single click. We respect your preferences and will never send unsolicited messages after you opt out.
21merryph is committed to protecting your privacy while delivering a world-class gaming experience. Slots, live casino, bingo, sports betting — all in Philippine Peso, all secured. 21+ only.